Privacy Policy
Teen Challenge SA understands the importance the community places on the preservation of
confidentiality, as well as an individual's private information.
Teen Challenge SA is committed to the management of personal information in accordance with legislation.
The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of that information. Our policy allows you to choose what kind, and how much information you provide to us and the purpose for which it is used.
Collection of personal information
Depending on the service you are accessing you may be asked to provide personal details including specific information such as your name, address, email address, phone number etc. It is your choice how much and what information you provide us. Personal information will be used for the purpose for which you provide it.
Teen Challenge SA will make available for inspection all personal information, based on the
information supplied by the individual that it holds in relation to an individual provided reasonable written notice is given. In the event that any part of the personal information that
the individual inspects is determined to be incorrect and requires alteration then Teen Challenge SA will make such alteration in compliance with the corrected advice provided by the individual.
Teen Challenge SA will take all reasonable steps to protect the security of the personal information that it holds. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy.
Where information held by Teen Challenge SA is no longer required to be held, and the retention is not required by law, then Teen Challenge SA will destroy such personal information by a secure means.
Collection of other anonymous information
When you visit our site, our website host makes a record of the visit and logs the following
information for statistical purposes only:
- Your server address
- Your top level domain name (for example .com, .gov, .au, .uk, etc.)
- The date and time of your visit
- The pages you accessed and documents downloaded
- The type of browser you are using
Teen Challenge SA will not make an attempt to identify users or their browsing activities.
However, in the unlikely event of an investigation, a law enforcement agency or other Government agency may exercise its legal authority to inspect our website host's logs.
No sale of personal information
We do not share, sell, rent or barter any identifiable personal information to any third party
without your permission.
Use of personal information
Teen Challenge SA will only use the personal information you have chosen to provide us for the purpose for which you provided it.
Your personal information may be used to:
- Process your donation or purchase and provide receipts
- Provide you with information on how your donation is used
- Provide you with confirmation of your donation and advise you of any changes
- Confirm your identity when you make enquiries about your donation
- Communicate with you about the work that Teen Challenge SA is undertaking
- Address any feedback or complaints you may have
- Answer your queries
- Develop, improve and market our range of causes, events, products and services, which we believe may be of interest to you.
Disclosure of personal information
There may be occasions where it will be necessary for Teen Challenge SA to disclose your personal information to third parties. Teen Challenge SA may be required to disclose your personal information to:
- third parties to provide the service you have requested
- register you for events
However, the disclosure will only be made where it is necessary to fulfill the purpose for which you disclosed your personal information. Other than stated above, we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, etc to any organization or person outside of Teen Challenge SA unless you have authorized us to do so.
Policy Changes
If Teen Challenge SA chooses to change any of our Privacy Policy we will post the changes here.
Credit Card Donations and Refund Policy
Credit Card Donations are processed through a 128 Bit SSL secured gateway; Ematters
(www.ematters.com.au).
If you have made a donation through Teen Challenge SA website and have decided to cancel your donation, you will need to contact Teen Challenge SA Office on (08) 8431 9566 to discuss your situation. Refunds are possible at the discretion of Teen Challenge SA.
